Delivery & Returns
I take particular care when packaging and sending artwork. Ceramic and cold bronze sculptures are individually handled and packaged to help ensure that they arrive safely.
Delivery
UK delivery
Delivery costs and estimated delivery times will be shown at checkout or communicated to you before your order is completed.
As each artwork is different in size, weight and fragility, delivery arrangements may vary between pieces.
Most available artworks will be dispatched within [INSERT NUMBER] working days of receiving cleared payment.
Once your artwork has been dispatched, you will receive delivery information where tracking is available.
Please allow additional time for larger or particularly fragile sculptures where specialist delivery arrangements are required.
Larger artworks
Some sculptures may require specialist courier delivery because of their size, weight, value or fragility.
If specialist delivery is required, I will contact you to agree the delivery arrangements and any additional delivery cost before dispatch.
International delivery
International delivery may be available for selected artworks.
Please contact me before purchasing if you would like an artwork delivered outside the UK, particularly for larger or fragile sculptures.
International customers are responsible for any customs duties, import taxes or other charges that may be imposed by the destination country, unless expressly stated otherwise.
Delivery times for international orders can vary because of customs and local delivery arrangements.
Receiving your artwork
Please inspect the packaging and artwork carefully when it arrives.
If the packaging appears damaged, please photograph it before opening the package where possible.
If the artwork has been damaged during delivery, please contact me as soon as possible at:
Please provide:
- your order details;
- photographs of the artwork;
- photographs of the packaging;
- photographs of any visible damage to the packaging; and
- a photograph of the delivery label.
This information will help me deal with the courier and arrange an appropriate solution.
Your statutory consumer rights are not affected.
Returns and Cancellations
If you purchase an artwork online as a consumer, you generally have a legal right to cancel your order within 14 days of receiving the artwork, subject to certain exceptions.
If you wish to cancel your order, please contact me at kim@kimwitcher.com within 14 days of receiving the artwork.
You will then normally have a further 14 days to return the artwork.
Returning an artwork
Artwork must be returned safely and securely packaged.
Because many of the pieces are fragile and individually made, I strongly recommend using appropriate protective packaging and a tracked delivery service.
Unless the artwork is faulty, damaged or not as described, you may be responsible for the cost of returning an unwanted artwork where applicable.
The artwork should be handled with reasonable care while it is in your possession.
If an artwork is returned in a condition that shows it has been handled beyond what would reasonably be necessary to inspect it, I may be entitled to make a deduction from the refund where permitted by law.
Refunds
Where a valid cancellation is made, I will issue the applicable refund in accordance with consumer law.
Where you are entitled to a refund following cancellation, this will normally include the cost of the standard delivery option originally paid for. If you selected a more expensive delivery service, the additional cost of that service may not be refundable.
Refunds will normally be made using the original payment method.
Faulty, damaged or misdescribed artwork
If an artwork arrives faulty or damaged, or if it is not as described, please contact me as soon as possible.
Please provide photographs and details of the problem so that I can assess the issue and arrange an appropriate remedy.
Your statutory consumer rights apply to faulty, damaged or misdescribed goods. Nothing in this Delivery & Returns policy limits those rights.
Artwork that is made to order or personalised
Some artwork may be created specifically to a customer’s individual requirements or personalised at the customer’s request.
Where applicable, the normal 14-day cancellation right may not apply to bespoke or personalised artwork.
If an artwork is bespoke or personalised and is not eligible for cancellation, this will be made clear to you before you place the order.
Exchanges
Because many of the artworks available through this Website are unique or limited pieces, exchanges may not always be possible.
If you would like to discuss an exchange, please contact me at:
I will consider the request based on the individual artwork and circumstances.
Contact
For questions about delivery, returns, cancellations or an artwork you have purchased, please contact:
Kim Witcher
Email: kim@kimwitcher.com
I will always aim to resolve delivery and returns issues fairly and as quickly as reasonably possible.
